PRIVACY POLICY
1. About this notice
Manta Roofing Products, LLC, together with its affiliated operating companies in California and Florida (collectively, “Manta,” “we,” “us,” or “our”), provides this Privacy Notice to explain how we collect, use, share, and protect personal information. Manta manufactures liquid-applied roofing products — silicone and acrylic coatings, primers, mastics, sealants, asphaltic products, and spray polyurethane foam systems — at plants in La Verne, California and Fort Lauderdale, Florida. We sell primarily through roofing distributors and work directly with roofing contractors, building owners, facility managers, roof consultants, and specifiers. We also manufacture products under private label for other brands. We are a business-to-business company. The personal information we handle is almost entirely business contact information collected in the course of commercial relationships.
This Notice applies to personal information we collect:
– Through mantaroof.com and any Manta-operated web page or online form;
– Through our Certified Licensed Applicator program and our warranty program;
– On job sites, during roof surveys, joint roof walks, crew training, and final
inspections;
– At trade shows, training sessions, and lunch-and-learn events;
– By phone, email, and other offline business interactions.
This Notice does not cover the practices of our distributors, our Certified Licensed
Applicators, or other independent businesses. Those companies operate under their own
privacy policies.
2. Information We Collect
We collect only what we need to do business.
2.1 Business Contact Information
When you submit a form on our website, request a representative, ask a technical
question, place an order, or meet us at an event, we may collect:
– Name
– Company name, and your role or job title
– Business email address
– Business phone number
– Business mailing address
– The type of company you represent — contractor, distributor, facility manager,
specifier, or consultant
– The subject of your inquiry and any additional information you choose to provide
2.2 Certified Licensed Applicator Applications
Roofing contractors applying to become a Manta Certified Licensed Applicator submit
business information supporting the application, which may include:
– Company name, address, and contact details
– Years in business and roofing experience
– Licensing and insurance information
– Customer and trade references
– Information relevant to the financial standing of the applicant company
2.3 Warranty Requests and Project Registration
To issue a product warranty, we collect project information from the submitting
contractor, including:
– Contractor company name, contact name, phone, email, and address
– Building owner or owner’s representative name, company, phone, email, and address
– Project name and address, and roof square footage
– Substrate, Manta system specified, and warranty type and term requested
– Completion date, lot number, and place and date of purchase
– Moisture survey method and results, adhesion test results, and core sample
locations
– Photographs of the roof, details, and completed work, which our warranty process
requires the contractor to document
2.4 Employment Inquiries
If you send us a resume or apply for a position, we collect the information you
provide about your work history, qualifications, and contact details.
2.5 Information Collected Automatically
When you visit our website, we and our hosting and analytics providers may
automatically collect:
– IP address, and the general geographic region derived from it
– Browser type, device type, and operating system
– Pages viewed, data sheets and specifications downloaded, time on site, and
referring page
– Information collected through cookies (see Section 6)
2.6 What We Do Not Collect
We do not knowingly collect from individuals:
– Social Security numbers or government-issued identification numbers
– Personal bank account or personal credit card numbers through our website
– Date of birth, gender, race, ethnicity, religion, union membership, health
information, biometric data, precise geolocation, or any other category treated as
sensitive under applicable privacy law
– Personal information from children (see Section 10)
If you send us information we do not need, we will delete it.
3. Information About Other People That You Provide
This section applies if you are a contractor registering a warranty.
To register a warranty, we ask you to provide contact information for the building
owner or the owner’s representative. That person has not visited our website and has
not dealt with us directly.
When you give us another person’s contact information:
– You confirm you have the authority or permission to share it with us for the
purpose of registering a warranty on that building.
– We use it only to issue, register, administer, verify, and service that warranty
—including scheduling inspections, sending warranty correspondence, and handling any future claim.
– We do not add building owners to our marketing lists on the basis of a warranty registration.
If you are a building owner and want to know what information we hold in connection with a warranty on your building, contact us using Section 12.
4. Use of Personal Data
We use personal information to:
– Respond to inquiries and connect you with the Manta representative for your area
– Process orders, provide technical support, and answer specification questions
– Prepare estimates, system specifications, submittals, and roof evaluation reports in support of a contractor’s project
– Evaluate and administer Certified Licensed Applicator applications
– Issue, register, administer, and service product warranties, and investigate and respond to warranty claims
– Conduct roof surveys, moisture scans, adhesion testing, joint roof walks, and final inspections
– Provide crew training, job-site support, and product education
– Administer private-label and contract manufacturing relationships
– Send product information, technical bulletins, and marketing communications to business contacts who have requested them or with whom we have a business relationship
– Operate, secure, maintain, and improve our website and document library
– Maintain business records and meet legal, tax, building-code, product-approval, and
quality-assurance obligations, including quality assurance audits required under our product approvals
– Consider applicants for employment
– Exercise or defend legal rights, and investigate suspected misuse of our products, approvals, or trademarks
We do not use personal information to make automated decisions about you that produce
legal effects without human involvement.
5. How we share information
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.
We share information only as described here:
Manta affiliated companies
To administer our business across our California and Florida operations
Service providers
Website hosting, email delivery, form processing, document hosting, information technology support, shipping and logistics, payment processing, and business software — each acting on our instructions under contract
Distributors
To route an order, quote, or product inquiry to the branch that serves you, and to provide product approval documentation required at a job site
Certified Licensed Applicators
To connect a building owner, facility manager, or specifier who contacts us with a certified contractor in their area, where that is what the inquiry asks for
Testing laboratories and approval bodies
Where product approval, code compliance, or a required quality assurance audit makes it necessary
Private-label and contract manufacturing customers To administer those programs, limited to the information necessary
Professional advisors Attorneys, accountants, auditors, and insurers, as needed
Government and regulatory authoritiesWhere required by law, subpoena, court order, or the request of a building official
A purchaser or successor
In connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality protections
6. Cookies
Our website uses cookies small files stored by your browser that let a site recognize your device. We use two kinds:
– Strictly necessary cookies, required for the site to function, including security and form submission.
– Analytics cookies, which help us understand which pages, data sheets, and system specifications are being used so we can improve them.
We do not use cookies for advertising or cross-context behavioral advertising, and
we do not allow third-party advertising networks to place cookies on our site.
You can block or delete cookies through your browser settings. If you block strictly necessary cookies, parts of the site including the project estimator and the document viewer may not work correctly.
Because we do not sell or share personal information or serve targeted advertising, there is nothing on our site for a browser-based opt-out signal to opt out of.
7. Your choices
– Marketing email. Every marketing email includes an unsubscribe link. You may also email us at the address in Section 12 and ask to be removed, and we will honor the request promptly. We may still send you messages about an order, a warranty, or
a technical matter.
– Your information. You may ask us to correct or update your business contact
information at any time.
– Warranty records. We keep warranty and project records for the life of the warranty and the period needed to handle claims and meet our legal obligations. We cannot delete those records while a warranty is in force. See Section 8.
8. How long do we keep the information
Inquiry and Find-a-Rep submissions: While the inquiry is active, then a reasonable follow-up period.
Marketing contacts: Until you unsubscribe or ask to be removed.
Certified Licensed Applicator records: For as long as the contractor is certified, plus the period required for recordkeeping
Warranty registrations, project records, and job photographs For the full warranty term, plus the period required to handle claims, satisfy product-approval and quality-assurance requirements, and meet applicable statutes of limitation
Order, transaction, and accounting records As required by tax and corporate recordkeeping law
Employment inquiries For the duration of the search, and a reasonable period afterward
Website analytics Aggregated or de-identified after the period set by our analytics provider
9. Data Security
We use administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access. These include access controls limited to personnel who need the information, multi-factor
authentication on our business systems, encryption of data in transit, and contractual security obligations on our service providers.
No system is perfectly secure. If you believe your interaction with Manta has been compromised, contact us immediately using Section 12.
10. Children
Our website and our products are directed to businesses and construction professionals, not to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us personal information, contact
us and we will delete it.
11. Where the information is processed
Manta operates in the United States. Our facilities are in California and Florida, and our systems and service providers are located in the United States.
If you contact us from Canada, the Caribbean, or anywhere else outside the United States, the information you provide will be transferred to and processed in the United States, where privacy laws may differ from those of your own country. By submitting information to us, you understand that it will be processed in the United States.
12. Contact us
For any privacy question or request:
Manta Roofing Products
Attn: Privacy
1835 Wright Ave
La Verne, CA 91750
Email: privacy@mantaroof.com
Phone: +1 (844) 506-2682
For warranty matters specifically, including notice of a leak under a Manta warranty,
use warranty@mantaroof.com or the contact information in your warranty document.
To help us respond, tell us what you are asking for and include your name, company, and email address. We may need to verify your identity, or your authority to act on behalf of a company, before we act on a request.
13. Your privacy rights
Regardless of where you live, you may ask us to:
1. Tell you what personal information we hold about you and how we use it;
2. Provide you a copy of that information;
3. Correct information that is inaccurate or out of date;
4. Delete information we no longer need;
5. Stop sending you marketing communications.
To make a request, contact us using Section 12. We will confirm receipt and respond
without undue delay, and in any event within the time required by applicable law. We
will not discriminate against you, or change your pricing, terms, or level of
service, because you exercised a privacy right.
Some information cannot be deleted on request. That is most often warranty and
project records, product approval and quality assurance records, and accounting
records, all of which we are required to keep for a set period.
If you are not satisfied with our response, you may have the right to complain to the
data protection or consumer protection authority where you live.
14. Changes to this notice
We may update this Notice as our business or the law changes. When we do, we will
revise the “Last Updated” date above. If a change is material, we will post
additional notice on our website. Please review this Notice periodically.